Filenow, LLC and its affiliates and subsidiaries, meaning companies related by common ownership or control (collectively, “Filenow”, “we”,” us”, “our”) respect your (the “user”, “you” or “your”) right to privacy and strive to maintain the confidentiality of your personal information. This Privacy Statement describes in greater detail our privacy practices for collecting and maintaining certain information collected about you. This Privacy Statement applies to all websites, products and their related services, and applications that link to it.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the page. We encourage you to review the Privacy Policy whenever you access the Filenow.com website (the “Site”), purchase any of the Site’s products, services, or content contained therein (collectively “Services “), or otherwise interact with us via email, post, telephone or any other means of communication.
1. Application of this Privacy Statement
This Privacy Statement (the “Statement”) applies to our sites, products, and related services (collectively, “Products”) that link to this Statement. Filenow is the responsible entity for all Personally Identifiable Information subject to this Statement for our Products targeted to US customers.
2. Information we collect
We collect Personally Identifiable Information that you provide when using our Products:
- If you set up an account with Filenow, we will collect your name, telephone number, permanent address, mailing address, city, state, zip code, URL address, email address (collectively, “Client Profile Data”).
- If you engage us to file government forms, we may request your full name, social security number, address, business name, and any other required information to complete a valid document that you engage us to file on your behalf.
- If you decide to purchase our Products, we may request additional information, including payment information. If you pay using a credit card, we will collect financial information such as credit card number, expiration date, CVV number, and billing address.
- If you use our live chat function, technical support or otherwise contact our staff, we collect information about the questions and concerns you submit.
We may also collect automatically collected information when you access our Products (“Usage Data”), such as browser information, link interaction with our Products, Internet Protocol (“IP”) address, and any other usage information collected from cookies and other tracking tools. We may also, when you enable location-based services, collect Global Positioning System (GPS) location data and/or motion data.
In accordance with applicable law, Filenow.com and our service providers may use commonly-used tools to recognize your visit and track your interactions with our Products such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, “Cookies”). Sometimes this tracking is necessary in order for us to provide you the Service you requested. Other times, we combine Usage Data collected from Cookies with that of other customers to improve your and other customers’ experience. You have control over some of the Usage Data we collect from Cookies and how we use it. Information on changing your browser settings to opt out of Cookies can be found in your browser settings. The following cookies are used on the Site:
| Cookie Provider | Application | Additional Privacy Information |
|---|---|---|
| VWO | Website testing and optimization | https://vwo.com/knowledge/vwo-data-retention-policy/ |
| Google Analytics | Sales analytics | https://support.google.com/analytics/answer/6004245?hl=en |
3. Use of information
We use your information to provide you with the products and services you specifically request or consent to; or as required by law. The information you provide is to complete orders, research, and address questions through our technical support, as well as notify you if there are any issues with your Products.
We may use the information we collect to monitor and investigate fraud, identity theft and other illegal activity and to personalize and improve our Products.
4. Disclosure of your information
We may share your information, including Personal Information and Usage Data, with third party service providers who perform various functions to enable us to provide our Products and help us operate our business, such as website design, sending e-mail communications, fraud detection and prevention, customer care, or performing analytics. Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they’re providing to us or on our behalf.
We may share your information with courts, law enforcement agencies, or other government bodies when we have a good faith belief we’re required or permitted to do so by law, including to meet national security or law enforcement requirements, to protect our company, or to respond to a court order, subpoena, search warrant, or other law enforcement request.
We may share account information, Personal Information and Usage Data when we believe it is appropriate to enforce or apply our products’ Terms of Service and other agreements; or protect the rights, property, or safety of Filenow.com, our Products, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing Personal Information of our customers for commercial purposes in violation of the commitments set forth in this Privacy Statement.
5. Retention of your information
In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. When you close your account, we may continue to communicate with you about our Products, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and our records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions, and for the detection and prevention of fraud.
6. Links to non-affiliated websites
Our website, products or services may contain links to third-party websites. These links will be clearly identified. We do not have oversight or control, directly or indirectly of any policies, procedures, or other practices for any third parties. By linking to a third-party website, we neither promote nor endorse the products and services that are offered by third-party companies. Any information collected about you on third-party sites are subject to the policies set by that third-party. You should review their privacy policy to learn about their practices.
7. Advertisements
We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt out of interest-based ads by companies participating in the Digital Advertising Alliance by clicking here. Please note this does not opt you out of being served ads. You will continue to receive ads, but they will not be targeted to your interests.
8. Securing your information
We strive to keep your Information safe. We work to provide reasonable and appropriate security measures in connection with securing Personal Information we collect. Employ generally accepted safeguards, procedures, and practices to protect your information from material loss, misuse or unauthorized alteration. These safeguards include but are not limited to:
- Programs and specifications for physical security
- Computer and communication security measures
- Other measures to restrict access to the data we hold in physical and electronic forms. For example, your sensitive information, such as credit card information, is encrypted when it is transmitted to us.
UNFORTUNATELY, GIVEN THAT NO DATA CAN BE COMPLETELY SAFE, FILENOW MAKES NO GUARANTEES THAT YOUR PERSONALLY IDENTIFIABLE INFORMATION AND/OR USAGE DATA WILL BE COMPLETELY SECURE. AS SUCH, IT IS IMPORTANT THAT YOU UNDERSTAND THAT ANY INFORMATION YOU PROVIDE IS AT YOUR OWN RISK. ACCORDINGLY, FILENOW DISCLAIMS ALL LIABILITY FOR ANY LOSS, THEFT, OR UNAUTHORIZED ACCESS OF YOUR INFORMATION AND ANY DAMAGE RESULTING FROM THE THEFT, LOSS OR DAMAGE OF YOUR INFORMATION.
9. Your rights
Upon request we will provide you with information about whether we hold any of your personal information.
California rights
We do not share your Personal Information with third parties for their marketing purposes without your consent.
10. Children’s information
Our Products are intended for and directed to adults over 18 years of age. They do not target or are intended for use by minors and we do not knowingly collect Personal Information from minors.